FAQ

VPN is an abbreviation for Virtual Private Network, a network of 21VPN-owned servers around the world, through which you can forward your Internet connection.
When you connect to a VPN, your connection becomes encrypted and will be forwarded to one of our servers. These servers may be in different countries, and you can bypass website and application restrictions.

21VPN creates a network of private servers that are located around the world. You can securely connect to the server in a country of your choice, which causes other websites and applications to see you as if you were in the country of the server..

Make sure that you are connected to the Internet using the WiFi or mobile data. Download and open the 21VPN application and simply select the country you want to connect to. Then press the Connect button. When the app connects, it will show you a message. And that's it. Now you can open your browser or application and enjoy secure VPN connection.

Great question. Once connected to a VPN, all data from your device are sent in encrypted form to our servers. These servers decrypt your data and send it to the final destination: it could be an application or website.

Maintaining absolute anonymity in today's modern technology is very difficult. Just changing your IP address using VPN and turning on anonymous mode in your browser will not protect you.
Authorities and your ISP can still find out that you are connected to a VPN.

After connecting to the VPN, your connection is encrypted with a strong algorithm that your provider or employer can not decrypt and will not see the data flowing through it.

The VPN is just a special „tunnel" that runs over conventional internet. If you don't have internet connection, you can't use a VPN. That is the same at both ends of the tunnel. Basic internet is required.

We try to make our VPN work for everyone. Unfortunately there are some certain technological problems which may prove difficult. If you are behind a restrictive firewall, VPN connections may be blocked and you can not connect to any of our servers. We are developing a solution that is currently in the beta phase and using it, and you can bypass the restrictive firewall.

These restrictions apply mainly to countries such as China, UAE, Quatar, Saudi Arabia, Iran and others.
You can use one of the free servers to check if our VPN works in your country.

It is up to you! It depends on whether you are looking for best speed or trying to unblock a certain content, which is not allowed in your country. For best speed, it's good to connect to the closest servers. For example, if you are in the Czech Republic, it is ideal to join one of the servers in Prague.
For example, to unblock an application that only works in the United States, select one of the servers in the United States.

VIP Membership

Five devices can be assigned simultaneously to the one account.

Getting a VIP membership gives you access to a wide range of servers around the world. Servers are faster and not overloaded. At the same time, you will remove all ads from your app so it does not disturb you when using the app.

When you purchased a VIP, we sent you an email with login credentials to the client section. After you sign in, look into the Payments section where you can cancel your subscription. If you can't find this email, reset the new password in the client section.

If you no longer use the service and have been charged for the next period, please contact us via contact form, or via contact@21vpn.net and we will refund your payment.

We accept Paypal, credit cards and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dash, Blackcoin and others.

Please do not hesitate to contact us via contact form or contact@21vpn.net